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Live chat for e-commerce

Live chat for online shops that answers before the checkout

“Does it ship to Austria?” “Which size should I pick?” Questions like these decide whether a cart gets paid. asktrix puts a chat on every product page, and your team – or Trix – answers while the shopper is still deciding.

Start for free See pricing

Before the purchase

Be there when the shopper hesitates

Live visitors show who is on your shop right now and which page they are looking at. When someone lingers on a product or the checkout, your team can see it.

On the Team plan, LiveLens shows the shopper's page live during a conversation, so you can point at the right button instead of describing it.

After the purchase

The questions every shop gets – handled

  • “Where is my order?”

    Write the article once – shipping times, tracking, returns – and Trix answers from it around the clock (Start plan and up).

  • Email in the same place

    Order emails and chats land in one shared inbox, assigned to the right person (email from Start).

  • Shoppers from abroad

    The widget speaks eight languages, and live translation helps your team reply in the shopper's language.

  • Customer context

    Pass name, email, plan or order data via the JavaScript API and see it next to every conversation.

  • Ratings after the chat

    Ask for a rating when a conversation is resolved and see what shoppers think (Start plan and up).

  • Campaigns

    Send news by email or chat to segments of your contacts – for example a new roast to subscribers (Team plan).

Wholesale and complaints

Trix hands the delicate ones to a human

Bulk orders, complaints or anything Trix is unsure about go to your team, with a summary of what the customer already said.

Getting started

Live in an afternoon

Install the widget with one script tag – there are guides for Shopify and WordPress / WooCommerce.

Then write the five articles you would otherwise answer every day: shipping, returns, payment, sizes, contact. Switch on the help center in the widget, connect your AI key and let Trix take the first answer.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Which plan suits a small online shop?

Start ($19.99 per month): two team members, email in the same inbox, a help center and Trix on your own AI key. Need more people, campaigns or analytics? Team ($44.99) has up to six members. See pricing.

02

Does it work with Shopify and WooCommerce?

Yes. The widget is one script tag and works on Shopify, WooCommerce, WordPress, Webflow and any other website.

03

What does Trix cost on top?

Nothing from us. Trix runs on your own API key, so you pay your AI provider directly for what you use.

04

Can I see what a customer bought?

If your shop passes it via the JavaScript API (setData, addLabels), your team sees it next to the conversation.

Keep exploring

Start together

Turn questions into orders

Start free, add the widget to your shop and answer your first customer today.

Start for free Shopify guide