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Help center

A help center your customers and your AI agent both read

Write an article once and it works three times: as a public help center page, as an answer inside the chat widget, and as knowledge for Trix. Fewer repeat questions, faster answers.

Start for free See pricing

Writing

An editor that gets out of the way

  • Rich articles

    Headings, lists, tables, callouts, images, embeds and video – or write in Markdown. Press “/” for commands.

  • Categories

    Group articles into categories with icons and colours, so readers find their topic on the start page.

  • Versions

    A version is saved every time you publish (up to 30), and you can restore any of them.

  • Drafts and hidden articles

    Drafts are only visible to your team. Hidden articles are kept out of search engines.

  • Rephrase with AI

    Select a passage and let your connected AI provider rephrase it.

  • Several languages

    One language on the Start plan, as many as you need on Team – with a language selector for readers.

In the chat

Answers right where the question comes up

Your articles appear in the chat widget, so visitors can search and read without leaving the page. You can even run the widget as a help center only, without chat.

When Trix is on, it answers from the same articles and links them as sources.

Findable

Built to be found – by search engines and AI assistants

  • SEO basics included

    SEO description per article, sitemap per help center, structured data and clean URLs. Redirects for renamed articles.

  • LLM-friendly

    Append .md to any article URL to get plain text. On Business, AI assistants like Claude or Cursor can read published articles via MCP.

  • Feedback and search insights

    “Was this article helpful?” below every article, and collected search queries show what readers miss.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Which plan includes the help center?

The help center is part of the Start plan (one language) and the Team plan (all languages). The Free plan has no help center. See pricing.

02

Where does my help center live?

Every workspace gets a public help center on asktrix, with its own sitemap. You can show the chat widget on all help pages.

03

Can I keep a help center internal?

Yes. The “Do not index” option adds noindex, so search engines leave it out.

04

How does Trix use my articles?

Trix searches your published articles for every question, answers from them and shows them as sources. Drafts are not used.

Keep exploring

Start together

Write the answer once

Start with the questions you hear most. Your help center, your widget and your AI agent will all know the answer.

Start for free See a sample help center