Free
To try it out and get going
$0
2 team members
Start for freeIncluded
- Shared inbox for chat
- Chat widget for your website
- Contacts with history
- 30 days of conversation history
- With “Powered by asktrix”
- Mobile app with push notifications
Pricing
asktrix pricing
Start free with two seats. Switch plans as soon as you need more channels, more people or more insight.
Start
For small shops and teams
$19.99/ month
2 team members
Try 14 days freeEverything in Free, plus
- Email in the same inbox
- Help center in one language
- AI agent Trix with your key
- Saved replies and live visitors
- 1 year history, ratings, JS API
- Telegram in the same inbox
Team
Most popularFor teams growing together
$44.99/ month
6 team members
Try 14 days freeEverything in Start, plus
- Analytics and custom dashboards
- Email and chat campaigns
- Mailboxes, assignment and incoming rules
- Help center in every language
- No asktrix branding, unlimited history
- Trix quiet hours, learning notes, API and webhooks
Business
For larger teams with requirements
Custom
Unlimited team members
Book a callEverything in Team, plus
- Multiple workspaces
- Audit log for every change
- Several AI keys with failover
- Knowledge via MCP for your AI tools
- Personal onboarding and support
- Higher API and webhook limits
Trix uses your own AI key
We don’t sell AI credits. Connect your provider and pay for usage directly there, with no markup.
- Anthropic
- OpenAI
- OpenRouter
- LiteLLM
All prices net, plus applicable taxes. Try Start and Team free for 14 days, no credit card. Cancel monthly.
Compare all featuresEvery plan in detail, from inbox to audit log.
| Feature | Free$0 / month | Start$19.99 / month | Team$44.99 / month | BusinessCustom |
|---|---|---|---|---|
| Basics | ||||
| Team members | 2 | 2 | up to 6 | unlimited |
| Conversation history | 30 days | 1 year | unlimited | unlimited |
| Workspaces | 1 | 1 | 2 | unlimited |
| Shared inbox (chat) | Included | Included | Included | Included |
| Chat widget | Included | Included | Included | Included |
| Contacts | Basic | Included | Included | Included |
| Mobile app with push | Included | Included | Included | Included |
| Two-factor sign-in | Included | Included | Included | Included |
| Channels and service | ||||
| Email inbox | Not included | Included | Included | Included |
| Telegram | Not included | Included | Included | Included |
| Help center with articles | Not included | Included | Included | Included |
| Help center languages | Not included | 1 | unlimited | unlimited |
| Saved replies | Not included | Included | Included | Included |
| Live visitors | Not included | Included | Included | Included |
| LiveLens: see the customer's page live | Not included | Not included | Included | Included |
| Post-chat ratings | Not included | Included | Included | Included |
| JS API and events | Not included | Included | Included | Included |
| Data export | Included | Included | Included | Included |
| AI agent Trix | ||||
| Trix with your own API key | Not included | Included | Included | Included |
| Sources for Trix | Not included | Help articles | Articles, web pages, files | Articles, web pages, files |
| Keys and failover | Not included | 1 key | 1 key | several, with failover |
| Learning notes: Trix learns from your answers | Not included | Not included | Included | Included |
| Quiet hours with morning handover | Not included | Not included | Included | Included |
| Team and growth | ||||
| Analytics and dashboards | Not included | Not included | Included | Included |
| Campaigns (email and chat) | Not included | Not included | Included | Included |
| Mailboxes | Not included | Not included | Included | Included |
| Assignment and incoming rules | Not included | Not included | Included | Included |
| Teams | Not included | Not included | Included | Included |
| No “Powered by asktrix” | Not included | Not included | Included | Included |
| Widget rules and restrictions | Not included | Not included | Included | Included |
| Control and support | ||||
| REST API and webhooks | Not included | Not included | 5 webhooks, 60 requests/min | 25 webhooks, 300 requests/min |
| Audit log | Not included | Not included | Not included | Included |
| Knowledge via MCP | Not included | Not included | Not included | Included |
| Data processing agreement (DPA) | Included | Included | Included | Included |
| Support | Help center | Email, priority | Personal | |
FAQ
Common questions
Anything else? Write to us – we’re happy to answer.
01Is asktrix free?
The Free plan is free forever for up to two team members. You can try Start and Team for 14 days, no credit card.
02What happens to my data?
Conversations, contacts and articles stay in your workspace, and you can export them at any time. Only when Trix answers does the necessary text go to the AI provider you chose. We sign a data processing agreement (DPA) with you.
03Which AI powers Trix?
The one you choose. Trix runs on your own API key from Anthropic, OpenAI or a compatible endpoint like LiteLLM or OpenRouter. You pay AI costs directly to the provider, with no markup. Trix is available from the Start plan.
04Do I have to use Trix?
No. Inbox, widget, help center, contacts and campaigns work without one. Turn on Trix when you are ready.
05How does the chat widget get onto my website?
Copy two lines of code from the settings into your site – WordPress, Shopify, Webflow or plain HTML.
06Can I cancel any time?
Yes, monthly. You can download your conversations, contacts and articles as an export whenever you like.
07Which languages are available?
The app, chat widget and help center come in English, German, French, Spanish, Italian, Portuguese, Dutch and Polish, each in light and dark. Help center articles can be published in any language.
Start together
Ready for warm replies?
Create your inbox, add the widget and invite your team. The Free plan costs nothing, forever.