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Shared inbox

One shared inbox for live chat and email

Every customer conversation in one list – website chat, email and Telegram. Your team sees who is answering what, nobody replies twice, and Trix takes care of the simple questions.

Start for free See pricing

Together

Built for teams, not for one person with a mailbox

  • All channels, one list

    Website chat on every plan; email and Telegram from the Start plan – in the same inbox.

  • Assign and hand over

    Assign conversations to a teammate. On Team, assignment rules and incoming rules route them automatically.

  • Internal notes and mentions

    Leave a note only your team sees and @mention a colleague to bring them in.

  • Saved replies

    Answers to frequent questions, inserted with a few keystrokes (Start plan and up).

  • Contacts with history

    Every conversation belongs to a contact with labels, notes, custom data and the full history.

  • On your phone

    Install the web app on your phone and get push notifications for new messages – on every plan.

Context

The whole story next to every message

Open a conversation and see the contact beside it: name, location, labels, past conversations and the data your website passes via the JavaScript API. No switching between tools.

  • Labels and custom data on contacts
  • Mailboxes and teams for larger groups (Team plan)
  • Analytics and dashboards for reply times (Team plan)

With Trix

The AI agent works in the same inbox

Trix answers new chats from your knowledge and passes conversations to your team with a summary. Everything Trix writes is visible in the inbox, so your team always has the full picture.

FAQ

Questions and answers

Anything else? Write to us – we’re happy to answer.

support@asktrix.org
01

Which channels does the inbox support?

Website chat on all plans. Email and Telegram are included from the Start plan.

02

How many people can use the inbox?

Two team members on Free and Start, up to six on Team and unlimited on Business. See pricing.

03

Can conversations be assigned automatically?

Yes, on the Team plan: assignment rules and incoming rules route conversations to the right person or mailbox.

04

Is there a mobile app?

asktrix is an installable web app (PWA). Add it to your home screen and you get push notifications on every plan.

Keep exploring

Start together

Answer together, from one place

Start free with two seats, connect your website chat and invite your team.

Start for free See pricing