Plans, billing and invoices
Upgrade, switch or cancel your plan, find invoices, add a VAT ID and fix a failed payment.
Everything about your plan is under Settings → Plan & billing. Only owners and admins see this page.
Plans
| Plan | Price per month | Seats | Conversation history |
|---|---|---|---|
| Free | 0 | 2 | 30 days |
| Start | $19.99 | 2 | 1 year |
| Team | $44.99 | 6 | Unlimited |
| Business | On request | Unlimited | Unlimited |
Prices are net, plus applicable taxes. Prices are listed in US dollars. At checkout, Stripe shows the amount in your local currency, converted at the current rate.
Trix runs on your own AI key on every paid plan, so there are no AI credits to buy. See Set up Trix with your own AI key.
Free trial
If you sign up from the pricing page for Start or Team, you get that plan free for 14 days. You don't need a card for the trial. We email the owners 3 days before it ends. If you don't book a plan by then, the workspace continues on Free.
Upgrade
- Go to Settings → Plan & billing.
- Click Upgrade, or Switch on the plan you want.
- You're sent to Stripe Checkout. Enter your card, billing address and, if you have one, your VAT ID. Promotion codes go in the field on the same page.
- After paying you're back in asktrix. The new plan is active within a few seconds.
Payments are handled by Stripe. asktrix never sees your card number.
Business and individual contracts aren't booked online. Write to [email protected] and we set it up for you.
Switch plans, update your card, cancel
Once you have a subscription, Manage billing opens the Stripe customer portal. There you can:
- switch between Start and Team,
- change your payment method,
- download your invoices,
- cancel the subscription.
When a subscription ends, the workspace goes back to Free. Your data stays: conversations, contacts and articles are kept. Features that Free doesn't include are locked, and the inbox only shows the last 30 days of history until you upgrade again.
Invoices
Stripe emails an invoice for every payment. All past invoices are in Manage billing as PDF.
Invoices go to the address under Billing email on the same page. Leave it empty to send them to the workspace owner. Changing it also updates the address Stripe uses.
VAT ID
Add your VAT ID in Stripe Checkout when you subscribe. It's printed on every invoice. If you need to add or change it later and the customer portal doesn't offer the field, email [email protected].
A payment failed
If a card payment fails, the owners and the billing email get a notice. Stripe tries the payment again over the following days. Your plan stays active during that time.
To fix it, open Manage billing and update your payment method. Stripe then charges the open invoice.
If all retries fail, the subscription ends and the workspace falls back to Free. Book the plan again under Settings → Plan & billing to get everything back. Nothing is deleted in between.
Seats
Seats count teammates plus open invites. When you're at the limit, you can't invite anyone new until you remove a teammate, revoke an invite or upgrade. See Invite teammates and set roles.